APPOINTMENTS 0191 286 9156
Monday 08:30 – 19:10
Tuesday 08:30 – 17:00
Wednesday 08:30 – 19:10
Thursday 08:30 – 17:00
Friday 08:30 – 16:10
Out of hours if you require emergency treatment or advice please call the NHS 111 service.
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Privacy Notice & GDPR
The Dental Care Clinic, Newcastle aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
Data Controller & Information Governance Lead: Dr Shabin Chohan
Data Protection Officer: Miss Sally Morrison
You may request a copy of our privacy notice at reception/by phone or by email: tdcc.refs@nhs.net
When you join the practice you will be asked to provide personal information. Processing this data allows us to provide the optimum healthcare for you.
The categories of data we process are:
- Personal data: staff and self-employed team member management
- Personal data: direct mail/email/text/other marketing
- Special category data including health records: delivery of health care
- Special category data including health records: criminal record checks for all team members
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to the secondary care services, we will gain consent from the individual before the referral is made and the data shared.
- Personal data is stored in the [EU] in digital and/ or hard copy format
- Personal data is obtained when a patient joins the practice or when a patient is referred to the practice
The lawful basis for processing special category data such as patients’ and employees’ health data is:
- Processing is necessary for the purposes of preventative or occupational medicine, for assessing the working capacity of the employee, medical diagnosis, the provision of health or social care or treatment or management of health or social care systems and services on the basis of Union or Member State law or a contract with a health professional
- The lawful basis of processing personal data such as name, address, email or phone number
Consent of the data subject
The retention period for special data in patient records is a minimum of 10 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years. The retention periods for other personal data is 2 years after it was last processed. Details of other retention periods are available in the Record Retention procedure available from the practice.
You have the following personal data rights:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure (clinical records must be retained for a certain time period)
- The right to restrict processing
- The right to data portability
- The right to object
Further details of these rights can be seen in our Information Governance Procedures or at the Information Commissioner’s website. Here are some practical examples of your rights:
- If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email or text. You have the right to obtain a free copy of your patient records within one month.
- If you are not a patient of the practice you have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text
Comments, suggestion and complaints
Please contact practice manager for a comment, suggestion or a complaint about your data processing at your dental practice or by writing to or visiting the practice. We take complaints very seriously.
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
